Terms and Policies - General Knot & Co.

Terms and Policies

We happily ship to all points on the globe- Domestically & Internationally
We ship via USPS to both U.S.A. & Canada and suggest using Borderlinx (DHL) for all other international orders as their rates are much lower than what we can offer. If you prefer for us to ship directly to you, we offer USPS Priority at a flat rate of $45 and FREE for orders of $300 or more.
All orders are shipped within two business days, Monday through Friday, excluding holidays. Exact shipping costs for your order are calculated and displayed at time of checkout.
Customer is responsible for correctly designating shipping address. Customers are requested to supply contact email address and phone number in case carrier needs to contact customer regarding shipment. All purchases made via this website are pursuant to a standard shipment contract. As a result, risk of loss and title for products purchased pass to the customer upon delivery of products by General Knot & Co. to the carrier. Customer is responsible for any and all claims with carrier regarding damaged and/or lost shipments.
Shipping within the United States is free of charge (for orders of $50 or more) and sent via USPS Priority. Shipping to Canada is free of charge (for orders of $100 or more) and is sent via USPS First Class. In both cases, tracking numbers are provided at time of shipping.
We want you to be satisfied with your General Knot & Co. purchase. If you are not satisfied for any reason within 14 days of receipt, we are happy to exchange your purchase for an item of the same or lesser value or accept a return and refund (minus original shipping cost), providing that returned items are undamaged, clean and in sale-able condition. Return shipping costs are the responsibility of the customer.
*If items are missing or were defective when shipped, General Knot & Co. will attempt to reship immediately if items are in stock.  Return shipping in the cases of missing or defective product would be covered by General Knot & Co. In these cases, please contact General Knot & Co. at info@generalknot.com with your order number, name and any questions or concerns. A return shipping label will be provided via email.
*Gift Cards/Certificates are NOT refundable, but are transferable.
**Sale Items & Custom Orders are sold as Final Sale.
General Knot & Co. collects sales taxes only for the State of New York. Customers from any other state are responsible for compliance of their individual state's current laws regarding purchases made over the internet.
All international orders are shipped with postage paid. Please note that any additional duties and handling charges vary by country, are dictated by said country and are the responsibility of the recipient.
General Knot & Co. reserves the right to change prices without prior notice. In cases where prices have been reduced from their original price and customers have purchased said product at original price within two weeks of the price reduction, General Knot & Co. will refund the amount of the reduction to the customer.
General Knot & Co. is a copyright of Andrew Payne Inc. in the United States and other countries. Copyright and other relevant intellectual property rights exists on all text relating to the Company’s services and the full content of this website.
What information do we collect? 
We collect information from you when you place an order or subscribe to our newsletter. 
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

What do we use your information for? 
Any of the information we collect from you may be used in one of the following ways: 
; To personalize your experience
(your information helps us to better respond to your individual needs)
; To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)
; To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)
; To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
; To administer a contest, promotion, survey or other site feature
; To send periodic emails
The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How do we protect your information? 
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. 
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies? 
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information
We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

Do we disclose any information to outside parties? 
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links 
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their control panel and going to the 'Edit Profile' page.

Childrens Online Privacy Protection Act Compliance 
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Online Privacy Policy Only 
This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent 
By using our site, you consent to our privacy policy.

Changes to our Privacy Policy 
If we decide to change our privacy policy, we will post those changes on this page, send an email notifying you of any changes, and/or update the Privacy Policy modification date below. 

This policy was last modified on Janaury 24th, 2011

Contacting Us 
If there are any questions regarding this privacy policy you may contact us using the information below. 
Andrew Payne Inc., Bedford, New York 10506 ph:914-263-1498   
© 2010-2016 General Knot & Co. All Rights Reserved