Terms and Policies

ORDERS & SHIPPING:

We happily ship to all points on the globe!

We ship via USPS Priority and First Class, depending on your choice or order value.

Domestic orders of $75+ ship free via USPS Priority.

Canadian orders of $150+ ship free via USPS First Class.

Other International orders of $300+ ship free via USPS Priority.

We do our very best to ship all orders within two business days, Monday through Friday, excluding holidays. 

The customer is responsible for correctly designating shipping address. Customers are requested to supply contact email address and phone number in case carrier needs to contact the customer regarding shipment. All purchases made via this website are pursuant to a standard shipment contract. As a result, the risk of loss and title for products purchased pass to the customer upon delivery of products by General Knot & Co. to the carrier. The customer is responsible for any and all claims with carrier regarding damaged and/or lost shipments.

Tracking numbers are provided at the time of shipping.

 

RETURNS & EXCHANGES: 

If you are not 100% satisfied with your order, we will happily issue you a refund. Please email us at info@generalknot.com with your intention to return within 14 days of receiving and we will promptly send return instructions. Returns must be shipped within two weeks of contacting us about the return.

Returns over 14 days of receipt must be requested directly with and accepted by General Knot & Co. (info@generalknot.com) prior to sending the return. Returns made after 14 days are subject to a 30% restocking fee.

General Knot & Co. is not responsible for shipping fees if you receive an item you don't like. 

• If you received an item as a gift and would like something different, you're more than welcome to send it back to us for store credit.
• If you aren't as in love with a color or pattern as you thought you'd be, you can send it back our way. You can either exchange the item for something else, receive store credit, or return it for a full refund to the payment card.
• If there's an item missing from your order, please email info@generalknot.com so we can get you your items pronto!
• If your item(s) arrive damaged, please take a photograph of the damage and send the pictures over to info@generalknot.com. We'll get a replacement out to you right away.

Unless you are returning or exchanging an item that arrived defective or damaged, you will be responsible for shipping costs. Please note that the responsibility for safely getting items back to us in salable condition falls on you. We are unable to exchange items that are returned to us in anything less than like-new condition so if the item is damaged in transit, you will not receive any refund. Bring your returns to a trusted shipper to pack the items if you're worried about your packaging skills. The cost of shipping is non-refundable and will not be comped.

• Returns will be issued refunds only after they are received in acceptable condition.
• Once an exchange is received, we'll issue you a store credit for the full amount of your purchase, minus the cost of shipping, to use on whatever else you'd like in the online shop. Your store credit expires does not expire.

TAXES and DUTIES: 

General Knot & Co. collects sales taxes only for the State of New York. Customers from any other state are responsible for compliance of their individual state's current laws regarding purchases made over the internet.

All international orders are shipped with postage paid. Please note that any additional duties and handling charges vary by country, are dictated by said country and are the responsibility of the recipient.

 

PRICING POLICY:

General Knot & Co. reserves the right to change prices without prior notice. In cases where prices have been reduced from their original price and customers have purchased said product at the original price within two weeks of the price reduction, General Knot & Co. will refund the amount of the reduction to the customer.
 

COPYRIGHT NOTICE:
General Knot & Co. is a copyright of Andrew Payne Inc. in the United States and other countries. Copyright and other relevant intellectual property rights exist on all text relating to the Company’s services and the full content of this website.

PRIVACY NOTICE:

What information do we collect? 
We collect information from you when you place an order or subscribe to our newsletter. 
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

What do we use your information for? 
Any of the information we collect from you may be used in one of the following ways: 
; To personalize your experience
(your information helps us to better respond to your individual needs)
; To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)
; To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)
; To process transactions

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
; To administer a contest, promotion, survey or other site feature
; To send periodic emails

The email address you provide for order processing will only be used to send you information and updates pertaining to your order. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How do we protect your information? 
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. 
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies? 
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information
We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

Do we disclose any information to outside parties? 
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links 
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We, therefore, will not distribute your personal information to outside parties without your consent.
As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at any time by logging into their control panel and going to the 'Edit Profile' page.

Children's Online Privacy Protection Act Compliance 
We are in compliance with the requirements of COPPA (Children's Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products, and services are all directed to people who are at least 13 years old or older.

Online Privacy Policy Only 
This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent 
By using our site, you consent to our privacy policy.

Changes to our Privacy Policy 
If we decide to change our privacy policy, we will post those changes on this page, send an email notifying you of any changes, and/or update the Privacy Policy modification date below. 

This policy was last modified on Sept. 12, 2018

Contacting Us 
If there are any questions regarding this privacy policy you may contact us using the information below. 
http://www.generalknot.com
privacy@generalknot.com

European Interactive Digital Advertising Alliance Opt-Out: https://edaa.eu/

The DAA’s opt-out platform: https://optout.aboutads.info/?c=2&lang=EN

 

General Knot & Co., 107 Seminary Rd., Bedford, NY. 10506