ORDERS & SHIPPING:
We happily ship to all points on the globe- Domestically
We ship via USPS to both U.S.A. & Canada and suggest using Borderlinx (DHL) for all other international orders as their rates are much lower than what we can offer. If you prefer for us to ship directly to you, we offer USPS Priority at a flat rate of $45 and FREE for orders of $300 or more.
All orders are shipped within two business days, Monday through Friday, excluding holidays. Exact shipping costs for your order are calculated and displayed at time of checkout.
Customer is responsible for correctly designating shipping address. Customers are requested to supply contact email address and phone number in case carrier needs to contact customer regarding shipment. All purchases made via this website are pursuant to a standard shipment contract. As a result, risk of loss and title for products purchased pass to the customer upon delivery of products by General Knot & Co. to the carrier. Customer is responsible for any and all claims with carrier regarding damaged and/or lost shipments.
Shipping within the United States is free of charge (for orders of $50 or more) and sent via USPS Priority. Shipping to Canada is free of charge (for orders of $100 or more) and is sent via USPS First Class. In both cases, tracking numbers are provided at time of shipping.
RETURNS & EXCHANGES:
We want you to be satisfied with your General Knot & Co. purchase. If you are not satisfied for any reason within 14 days of receipt, we are happy to exchange your purchase for an item of the same or lesser value or accept a return and refund (minus original shipping cost), providing that returned items are undamaged, clean and in sale-able condition. Return shipping costs are the responsibility of the customer.
*If items are missing or were defective when shipped, General Knot & Co. will attempt to reship immediately if items are in stock. Return shipping in the cases of missing or defective product would be covered by General Knot & Co. In these cases, please contact General Knot & Co. at firstname.lastname@example.org with your order number, name and any questions or concerns. A return shipping label will be provided via email.
*Gift Cards/Certificates are NOT refundable, but are transferable.
**Sale Items & Custom Orders are sold as Final Sale.
TAXES and DUTIES:
General Knot & Co. collects sales taxes only for the State of New York. Customers from any other state are responsible for compliance of their individual state's current laws regarding purchases made over the internet.
All international orders are shipped with postage paid. Please note that any additional duties and handling charges vary by country, are dictated by said country and are the responsibility of the recipient.
General Knot & Co. reserves the right to change prices without prior notice. In cases where prices have been reduced from their original price and customers have purchased said product at original price within two weeks of the price reduction, General Knot & Co. will refund the amount of the reduction to the customer.
General Knot & Co. is a copyright of Andrew Payne Inc. in the United States and other countries. Copyright and other relevant intellectual property rights exists on all text relating to the Company’s services and the full content of this website.
What information do we collect?
We collect information from you when you place an order or subscribe to our newsletter.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
; To personalize your experience
(your information helps us to better respond to your individual needs)
; To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)
; To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)
; To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
; To administer a contest, promotion, survey or other site feature
; To send periodic emails
Andrew Payne Inc., Bedford, New York 10506 ph:914-263-1498
© 2010-2016 General Knot & Co. All Rights Reserved