ORDERS & SHIPPING:

We happily ship to all points on the globe!

Everything is made to order. We don't keep finished stock on a shelf — every General Knot piece is made by hand in our Bedford, New York studio after your order comes in.

Our standard shipping window is 5–10 business days, Monday through Friday, excluding holidays. That is the time we need to make your order and hand it to the carrier; transit time is added on top. Please write to us at info@generalknot.com if you have special circumstances.

We ship via FedEx and USPS Ground Advantage, depending on your choice or order value.

Domestic orders of $150+ ship FREE.

Domestic orders of less than $150, options of USPS Ground Advantage ($7.95) or FedEx Ground ($9.95) are available.

Canadian orders of $200+ ship free via USPS First Class.

Other International orders of $300+ ship free via USPS First Class / Global Post.

The customer is responsible for correctly designating the shipping address. Customers are requested to supply their contact email address and phone number in case the carrier needs to contact the customer regarding the shipment. All purchases made via this website are pursuant to a standard shipment contract. As a result, the risk of loss and title for products purchased passes to the customer upon delivery of products by General Knot & Co. to the carrier. The customer is responsible for any and all claims with the carrier regarding damaged and/or lost shipments.

Tracking numbers are provided at the time of shipping.

RETURNS & EXCHANGES:

If you are not 100% satisfied with your order, we will happily issue you a refund. Please email us at info@generalknot.com with your intention to return within seven days of receiving, and we will promptly send return instructions. Returns must be shipped within two weeks of contacting us about the return.

Returns over seven days of receipt must be requested directly with and accepted by General Knot & Co. (info@generalknot.com) prior to sending the return. Returns made after seven days are subject to a 30% restocking fee.

General Knot & Co. is not responsible for shipping fees if you receive an item you don't like.

• If you received an item as a gift and would like something different, you're more than welcome to send it back to us for store credit.
• If you aren't as in love with a color or pattern as you thought you'd be, you can send it back our way. You can either exchange the item for something else, receive store credit, or return it for a full refund to the payment card. Refunds are issued within one business day of the return reaching us.
• If there's an item missing from your order, please email info@generalknot.com so we can get you your items pronto!
• If your item(s) arrive damaged, please take a photograph of the damage and send the pictures over to info@generalknot.com. We'll get a replacement out to you right away.

Unless you are returning or exchanging an item that arrived defective or damaged, you will be responsible for shipping costs. Please note that the responsibility for safely getting items back to us in salable condition falls on you. We are unable to exchange items that are returned to us in anything less than like-new condition, so if the item is damaged in transit, you will not receive any refund. Bring your returns to a trusted shipper to pack the items if you're worried about your packaging skills. The cost of shipping is non-refundable and will not be comped.

• Returns will be issued refunds only after they are received in acceptable condition.
• Once an exchange is received, we'll issue you a store credit for the full amount of your purchase, minus the cost of shipping, to use on whatever else you'd like in the online shop. Your store credit does not expire.