If you are not 100% satisfied with your order, we will happily issue you a refund. Please email us at email@example.com with your intention to return within 14 days of receiving and we will promptly send return instructions. Returns must be shipped within two weeks of contacting us about the return.
Returns over 14 days of receipt must be requested directly with and accepted by General Knot & Co. (firstname.lastname@example.org) prior to sending the return. Returns made after 14 days are subject to a 30% restocking fee.
General Knot & Co. is not responsible for shipping fees if you receive an item you don't like.
- If you received an item as a gift and would like something different, you're more than welcome to send it back to us for store credit.
- If you aren't as in love with a color or pattern as you thought you'd be, you can send it back our way. You can either exchange the item for something else, receive store credit, or return it for a full refund to the payment card.
- If there's an item missing from your order, please email email@example.com so we can get you your items pronto!
- If your item(s) arrive damaged, please take a photograph of the damage and send the pictures over to firstname.lastname@example.org. We'll get a replacement out to you right away.
Unless you are returning or exchanging an item that arrived defective or damaged, you will be responsible for shipping costs. Please note that the responsibility for safely getting items back to us in salable condition falls on you. We are unable to exchange items that are returned to us in anything less than like-new condition so if the item is damaged in transit, you will not receive any refund. Bring your returns to a trusted shipper to pack the items if you're worried about your packaging skills. The cost of shipping is non-refundable and will not be comped.
- Returns will be issued refunds only after they are received in acceptable condition.
- Once an exchange is received, we'll issue you a store credit for the full amount of your purchase, minus the cost of shipping, to use on whatever else you'd like in the online shop. Your store credit expires does not expire.