Free on U.S. orders over $100. Below that, choose USPS Ground Advantage ($7.95) or FedEx Ground ($9.95).

Most orders leave the studio within two to four business days, Monday through Friday. Everything is cut, sewn and packed by hand in Bedford, so an unusually busy week can run a day longer.

Once it ships, USPS Ground Advantage typically takes one to seven business days and FedEx Ground one to five, depending on where you are. You'll get a tracking number as soon as it goes out.

Yes. Free on orders over $200. Below that, $25 via USPS First Class.

Yes. USPS First Class is $25. USPS Priority is $45 and takes 6–10 business days. Orders over $300 ship free via USPS First Class / Global Post.

International orders ship postage paid, but any duties or handling charges are set by the destination country and are the recipient's responsibility.

Email info@generalknot.com. If the carrier has mishandled it, we'll do what we can to put it right.

Email us and we'll help you look into it. One thing to know: we can't replace a parcel that was delivered correctly and then taken from a porch or lobby. If you don't have a secure spot for deliveries, it's worth shipping somewhere you do.

If you're not happy with something, email info@generalknot.com within seven days of receiving it and we'll send return instructions. Returns need to be shipped back within two weeks of that email.

We issue refunds within one business day of the return reaching us. How quickly it appears is then down to your bank.

You do, unless the item arrived damaged or defective. Original shipping isn't refunded.

Like new and saleable. Pack it carefully — if it's damaged on the way back to us, we can't refund it.

Yes. We'll issue store credit for the full purchase amount less shipping. It doesn't expire.

Photograph it and email info@generalknot.com. We'll get a replacement out to you.

Sale items and custom orders are final sale. Gift cards aren't refundable, but they are transferable.

Email us first. We'll often still take it back, subject to a 30% restocking fee.

Email info@generalknot.com before sending anything back. We'll look up the original order and, if it's within our return window, issue store credit.

No — machine washing stresses seams and hardware, fades printed fabric, and strips the coating from waxed canvas. Almost everything we make cleans up with a damp cloth and a drop of mild dish soap.

Full instructions by material — printed cotton, canvas, waxed canvas, silk, velvet, leather and brass — are in our Care & Keeping guide.

Yes. A handle that needs re-stitching, a seam that's given way, a zipper that's failed — tell us. We stand behind everything we make. Email info@generalknot.com.

• Mini Tote — 9" H × 13.5" W × 5.5" D, 5" handle drop
• All Day Tote — 15" H × 18" W × 5" D, 10" handle drop
• Portfolio Tote — 15.5" H × 15.5" W × 5" D, 10" handle drop
• Everyday Clutch — 12" W × 7" H × 4" D

• Travel / Toiletry Kit — 10.5" L × 5" W × 5" H
• Makeup Bag / Travel Clutch — 10.5" W at the opening × 3" D × 5" H
• Jewel Pouch — 7" W × 5" H × 1.5" D
• Zipper Pouch — 7.5" × 5"
• Laptop Sleeve — 14.5" × 11.25", fits a 13" laptop

• Necktie — 58" long, 2.9" at the blade
• Bow tie — self-tie, adjustable 13.5"–18.5", 2.5" wide
• Pocket square — 13" × 13"
• Bandana — 21" × 21"

• Cotton webbing — 1.5" wide, adjustable 28.5"–54"
• Satin webbing — 2" wide, adjustable 31"–56"
• Leather — ½" wide, adjusts to 41", 39" or 37"

All of our straps clip on and off, so one strap works across bags.

Measure snugly around the base of your dog's neck and allow room for two fingers.

• Small — 9–12" neck, ¾" wide
• Medium — 12–15" neck, ¾" wide
• Large — 15–18" neck, 1" wide
• X-Large — 18–21" neck, 1" wide
• XX-Large — 21–24" neck, 1" wide

Two ways: order through Faire, or apply for a direct account. No minimums either way. We read every application ourselves, usually the same day — and you'll hear back from Andrew or Ann, not an autoresponder. Wholesale →

Yes — for schools, inns, companies and events. Personalise a current product, order in bulk, or commission a custom fabric run reserved entirely for you. Tell us who it's for, roughly how many and when you need them, and we'll come back within one business day. Corporate & custom →

Yes. We source fabrics from around the world to your palette, so nothing is off the shelf. Custom weddings →

Email info@generalknot.com. We read every message and respond within one business day.

General Knot & Co., 107 Seminary Road, Bedford, New York 10506. Everything is made here.