Shipping & Returns
Order tracking
You will receive a confirmation email shortly after placing an order and a tracking number as soon as your order has shipped.
Returns & Exchanges
If you are not 100% satisfied with your order, we will happily issue you a refund. Please email us at info@generalknot.com with your intention to return within seven days of receiving your order. See full return policy here.
Get in touch
If you have any questions about your order, please email us at info@generalknot.com . Our customer service team will get back to you as soon as possible.
Sourcing & Materials

Sustainable sourcing
We are committed to producing quality products that are manufactured ethically and sustainably. We strive to ensure our products contribute to the well-being of people and the planet, and our efforts put us on track towards a brighter future.

Ethical labor
Our founders, Ann and Andrew Payne, founded General Knot with a love for design and an appreciation for quality American manufacturing. We personally know every individual involved in the production of our products and ensure that they are well-compensated and work in a safe environment. A rising tide should lift all boats!

Close To Home
There's nothing quite like working with your hands. We make every one of our products by hand here in the U.S., either in our own studio or another small U.S.-based manufacturing facility. It's the only way to ensure that every piece is made to our high standards. Mass production is not for us!